Terms & Conditions

Welcome to Goodwill International. These Terms & Conditions explain the rules, responsibilities, and guidelines for using our website and services. By visiting our website, contacting our team, submitting inquiry forms, or using our services, you agree to follow the terms mentioned on this page.

We request all users and customers to read these Terms & Conditions carefully before using our website or confirming any project or service.

 1.Use of Website

Our website is created to provide information about our products, fabrication work, custom metal solutions, railings, gates, furniture, and related services. Users are expected to use this website responsibly and only for genuine business purposes.

Any activity that may harm the website, interrupt its performance, or misuse its content is strictly prohibited. Users must not attempt to copy website content, upload harmful material, send false inquiries, or misuse the communication systems available on the website.

Goodwill International reserves the right to restrict or block access to users involved in suspicious or harmful activities.

2. About GWI Metal Fabricator

GWI Metal Fabricator is a specialized manufacturer and custom fabricator primarily working in:

• Stainless Steel (SS 202 / 304 / 316 / customized grades)
• Mild Steel (MS)
• Powder-coated and painted MS structures
• Brushed, polished, mirror-finish SS
• Architectural metal solutions

We cater to over 15 industry verticals including:

• Retail
• Residential
• Commercial
• Hospitality
• Architecture
• Interior Designers
• Corporate Offices
• Restaurants & Cafés
• Hotels & Resorts
• Real Estate Developers
• Institutional Projects
• Industrial Projects
• Exhibition & Display Fabrication
• Custom Furniture Manufacturing
• Decorative Metal Installations

Each project is custom-engineered as per client specifications.

3. Nature of Our Products

All products manufactured by GWI are:

• Custom fabricated
• Made-to-order
• Designed based on client-approved drawings/specifications
• Produced using manual and mechanical fabrication processes

Due to the nature of SS and MS fabrication:

• Slight welding marks, grinding textures, and brushing patterns are natural.
• Minor dimensional tolerances (1–10 mm depending on scale) are acceptable industry standards.
• Hand-finished surfaces may vary slightly from samples.

These characteristics are not considered defects.

4. Quotations & Pricing Policy

4.1 Validity of Quotation

• Quotations are valid for a limited period (typically 7–15 days unless specified).
• SS and MS prices are subject to market fluctuation.
• Prices may be revised if raw material rates change after quotation validity.

4.2 Price Inclusions

Unless specified, quotations include:

• Fabrication cost
• Standard finishing
• Basic protective packaging

4.3 Price Exclusions

Unless mentioned, prices exclude:

• GST (if not specified as inclusive)
• Transportation
• Installation
• Site handling
• Crane/lifting charges
• Custom wooden packaging
• Special coatings or treatments

5. Custom Orders & Approval Process

Since most projects are custom:

1. Client receives quotation.
2. Technical drawing/shop drawing is shared (if required).
3. Client provides written approval.
4. Advance payment is received.
5. Production begins.

GWI will not be responsible for:

• Errors in dimensions provided by client
• Verbal approvals not confirmed in writing
• Design changes after production starts

Any revision after approval may incur additional cost and timeline extension.

6. Payment Terms

Standard Payment Structure:

• 50% Advance before production
• 50% Balance before dispatch

For large commercial/retail/hospitality projects:

• Stage-wise milestone payments may apply.

Delay in payment may:

• Delay dispatch
• Pause production
• Attract holding charges (if goods are ready but not dispatched)

Ownership of goods remains with GWI until full payment is received.

7. Manufacturing Timeline

Delivery timelines depend on:

• Project complexity
• Quantity
• Finish type
• Raw material availability
• Site readiness

Timelines are indicative and not legally binding.

GWI is not liable for delays due to:

• Force majeure
• Government restrictions
• Transport disruptions
• Raw material shortages
• Client design revisions

8. Delivery & Inspection Policy

Clients must inspect goods at time of delivery.

If damage is visible:

• Mention it on delivery challan
• Inform GWI immediately
• Take photographic evidence

Once delivery is accepted without remark:

• Product is considered accepted in good condition.

Minor transit scratches:

• May be touched up on-site where feasible.

9. Cancellation Policy

• Orders can be cancelled within 24hrs of confirmation.
• 25% cancellation charge will apply.
• After 24hrs, cancellation is not accepted.
• Custom fabricated goods cannot be cancelled once production begins.

For bulk commercial/retail projects:

• Advance payments are non-refundable once raw material procurement begins.

10. Returns & Replacement

As a custom fabrication company:

• Returns are generally not accepted.
• Replacement applies only in case of manufacturing defect.
• Installed or site-fabricated products cannot be returned.
• Products damaged due to misuse, corrosion from chemicals, coastal exposure (if not marine-grade), or improper maintenance are not eligible for replacement.

11. Warranty Policy

GWI provides a 12-month offsite structural warranty covering:

• Structural integrity of SS/MS framework
• Major weld failures
• Abnormal paint peeling (excluding minor wear)

Warranty excludes:

• Surface scratches
• Normal oxidation
• Environmental corrosion
• Fabric/foam/glass
• Customer misuse
• Third-party modifications
• Improper installation by external vendors

Inspection may be required before approving warranty claims.

12. Material Disclaimer (SS & MS)

Stainless Steel

• Hairline scratches are common in brushed finishes.
• Fingerprints are natural on mirror finishes.
• Tea staining may occur in coastal environments if not maintained.

Mild Steel

• Powder coating may chip if impacted.
• Rust may develop if coating is damaged.
• Outdoor usage requires periodic maintenance.

Maintenance is client responsibility unless otherwise contracted.

13. Vertical-Specific Terms

For Retail / Commercial / Hospitality Projects:

• Site measurements must be verified by client or appointed architect.
• GWI is not responsible for site civil deviations.
• Installation by third-party contractors voids structural warranty (unless approved).
• Coordination delays from other vendors are not GWI’s liability.

For Architects & Interior Designers:

• GWI executes fabrication as per approved drawings.
• Design liability remains with designer/consultant.
• Structural suitability must be approved by project consultant.

14. Intellectual Property Rights

All content available on this website, including text, logos, images, graphics, layouts, and service descriptions, belongs to Goodwill International unless otherwise mentioned.

Users are not allowed to copy, reproduce, modify, or distribute website content without written permission from our company. Unauthorized use of website material may lead to legal action.

15. Third-Party Links

Our website may sometimes include links to third-party websites for additional information or external services. These links are provided only for user convenience.

Goodwill International does not control or take responsibility for the content, policies, security, or services provided by external websites. Users are advised to review the policies of third-party websites before using them.

16. Limitation of Liability

Goodwill International will not be held responsible for indirect damages, losses, delays, or issues resulting from website usage, project delays, technical errors, third-party services, or circumstances beyond our control.

While we try to maintain accurate information and uninterrupted website access, we cannot guarantee that the website will always remain error-free or available at all times.

Users are responsible for using the website and services at their own discretion.

17. Privacy and Customer Information

By using our website, users also agree to our Privacy Policy regarding collection and use of personal information. We take reasonable steps to keep customer information secure and confidential.

Customer information is used only for communication, project discussions, support services, and business-related purposes.

18. Changes to Terms & Conditions

Goodwill International reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Updated terms will be published on this page. Continued use of the website after changes means the user accepts the updated Terms & Conditions.
We recommend users review this page regularly to stay informed about any updates.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the competent courts where (Gwi) Goodwill International is registered and operates.